Updated 07/01/2021
MSRS officers are closed to visitors until further notice; however, we are here to serve you. We have implemented a number of changes to focus on the health and well-being of our employees, while at the same time, providing essential services to our members.
MSRS' COVID-19 Response Plan
For the safety of our members and employees, and in adherence with the Stay Safe Minnesota guidelines, MSRS offices are closed to the public and until further notice. Although we can't meet with you in-person at this time, there are several ways we can assist you with your retirement plan.
- Call MSRS at 651-296-2761 or 1-800-657-5757 during normal business hours (Mon - Fri; 8 a.m. to 4:30 p.m.).
- Schedule a phone or Zoom video appointment to meet with an MSRS representative. Simply complete and submit a Request an Appointment form.
- Complete the Contact Us form to email MSRS your non-financial-related questions.
- Mail completed forms and documents to our office. Or if you prefer, you can place them in the locked drop box in the lobby of the Minnesota Retirement Systems Building (St Paul office only; Mon - Fri, 8 a.m. - 4 p.m. You are encouraged to call our office in advance for an update of the status of this service and building hours).
Although MSRS can't conduct seminars in person, we are offering monthly pre-retirement remote seminars. Dates are posted on our pre-retirement seminars page.
Although our offices are closed to the public at this time, we can assist you by phone, Zoom video appointment, or email. An in-person appointment is not a requirement to apply for your MSRS pension benefit or to request a withdrawal from your MNDCP or HCSP account.
How we can help
- Call MSRS at 651-296-2761 or 1-800-657-5757 during normal business hours (Mon - Fri; 8 a.m. to 4:30 p.m.).
- Schedule a phone or Zoom video appointment with an MSRS representative. Simply complete and submit a Request an Appointment form.
- Complete the Contact Us form to email MSRS your non-financial-related questions.
- Learn about these topics on this website.
Submitting your paperwork
Please mail completed paperwork and required documents to MSRS (the address is located on the form). Or if you prefer, you can drop off your paperwork in the secure lockbox located in the main floor lobby of the St. Paul Retirement Systems building. The building is open Mon-Fri, from 8 a.m. to 4 p.m. We recommend you call our office in advance for an update on the status of this service and building hours.
Processing your request
Pension applications are processed in chronological order, based on retirement date. Please do not submit your application more than 60 days prior to your retirement date.
MNDCP withdrawals and HCSP reimbursement requests are being processed daily in the order received.
Your monthly ongoing pension benefit payments will continue as scheduled.
Do you receive payment by check? If so, now may be a good time to switch to direct deposit. It's fast, easy, & secure. Payments are automatically deposited into your bank account the first business day of the month.
There has been no change to the HCSP reimbursement process. We continue to process HCSP reimbursement requests as usual.
There has been no change to MNDCP distributions
- The process to request a distribution has not changed. Once you end employment, you may Login to your account online to request a distribution or Contact Us to request a distribution form.
- Periodic payments that you previously set up will continue as usual. If you receive payment by check and have concerns about receiving mail or your ability to get to a bank, consider setting up direct deposit to have your monthly payment deposited into your bank account.
In-service withdrawals
If you are currently employed by a Minnesota public employer, you may be eligible to access your MNDCP assets. You have two options:
-
Emergency withdrawal - If you are affected by COVID-19, you can request an emergency withdrawal for loss of income.
-
Regular in-service withdrawal - If you are age 59½ or older, you may request a withdrawal for any reason.
Contact Us for more details about in-service withdrawals or to obtain a distribution form.
Important! Coronavirus-related MNDCP in-service withdrawals are not available. Employees who still work for a Minnesota public employer may be eligible to request an emergency withdrawal due to lost wages related to COVID-19 or may request an in-service withdrawal on or after age 59½.